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Startups and Bloopers

by arjun@profoundis.com
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As startups, it is pretty obvious that we will make bloopers. It might be because of misjudgements, miscalculations, technology flaws or any unforeseen reasons.  In our journey with Vibe, we have also made some (not many, yet). To make it even worse, some of them happened with paying customers. What did we do?

Courtesy: Digiwonk

  1. Prompt Action: Initial days of our monetization, we were testing our payment web-hook and somehow we charged from credit cards of a handful of our customers. When you receive money, you will get the payment gateway email. The first and second email made us happy (Yipeee, we got money), but third, fourth and fifth (we managed to stop it at five) made us realize that this is a ‘blooper’. The first and obvious action to be taken was initiate refund. We did it then and there.
  2. Prompt Communication:  One thing that really works is Prompt Communication . Customers always appreciate team who are responsive. I personally wrote to all the five customers of us apologizing for the error, and informing them about the initiation of refund. I was ready to take some small scale stingers. but surprisingly, I got emails with ‘That’s fine <Smileys>”. All of them still stick with Vibe as our paying customers.
  3. Way of Apology: Mean it when you apologize. Last week, we had a server issue for a brief time. The App didn’t retrieve information at that time. Couple of our users immediately wrote to us saying, ‘Vibe isn’t working. What happened?’.  We responded (remember point 2), rectified our error asap (point 1), and apologized. The apology should have elements of compassion, honesty and frankness. People always appreciate these.

Some quick points. Hope it helps. Happy Vibing!

 


Vibe for Business – Launching Vibe for ZenDesk

by jofin@profoundis.com
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It has been a while since we launched Vibe for individuals and we are overwhelmed by the response we have been getting. Many of our early users came back to us asking us to expand the technology to the business realm.

We have been working hard on Vibe and now we are expanding to businesses as well. Vibe will soon integrate with your favourite CRM, recruitment and customer support systems. Here’s what we start with:

Vibe for ZenDesk

Vibe is now available as a ZenDesk App. Vibe works inside Zendesk to deliver accurate and holistic data about the customers who raises the ticket. The agent will understand the customers professionally and personally so as to deliver delightful experience.

Vibe integrates with ZenDesk

Vibe for ZenDesk

Vibe Screenshot ZenDesk

Vibe for ZenDesk

 

Stay tuned for more! We aim at bringing in more integration to equip sales and customer support teams with one stop screen space to know everything about the prospect/customer.

If you would like to see Vibe integrating with your favorite CRM, please let us know here:


The Next BIG Thing – Vibe for iPhone

by arjun@profoundis.com
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We envision to bring in context to communication and make our users more intelligent. The challenge with this is that, communication happens on different operating systems, tools, and platforms. So the moment we released Vibe, we started getting requests from our users asking for Vibe to work on more platforms. Obviously, many people asked for Vibe for iPhone. Today, we are happy and proud to release Vibe for iPhone. 

We have taken care to make it a very simple, good looking and intuitive app. We have prioritised the privacy of our users. As we know, Intro from LinkedIn ran into a lot privacy problems. We don’t want to scare our users and we always make it a point not to read/save anything more than we actually should. Our users wanted to type in an email and understand the person behind. Vibe for iPhone allows this simple, yet insanely useful feature.

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You might have heard that Vibe is free for individual users since the other day. So this is like icing on the cake. So don’t wait more, rush to http://vibeapp.co/ and get your Vibe.

This is the first version of Vibe for iPhone. Despite our best efforts, there are possibilities of small bugs, other features you want to have etc, so please write to us at hello@vibeapp.co. Please tell about Vibe to your friends. Let them (and us) thank you for letting them know.

Direct Download Vibe for iPhone

Happy, Free and ‘Seamless’ Vibing!

Cheers,
Arjun Pillai
CEO, Team Vibe.


You spoke, We listened! Vibe is going to be FREE

by arjun@profoundis.com
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Wow. The startup ride is wonderful. The most satisfying feeling is, when you see your users in love with your product. We have been seeing this ever since Vibe was launched.

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Our users are awesome – Not only did they use, tweet and share Vibe with their friends, they also took time to talk to us. They were actively involved in each update, patch and even big fix. Thanks a lot of all you. It is fortunate for any startup to have a great early adopter community as first users.

One thing we were clear since start – ‘We will listen to our Customers/Prospects’. We kept talking to our customers over Twitter, FB, emails, support tickets and over coffee. Over and over again, we heard this request – ‘why don’t you make Vibe a free tool for me?’. To be frank, this is something we always wanted to do. But being a bootstrapped startup, we had limitations. Even now, we are not fully out of it, but we have decided to listen to you.

Vibe is becoming FREE  

Each individual user of Vibe is placed in the queue to make sure we can handle the transition smoothly. If you are a Vibe user and want to start using it for free NOW, please help us by spreading the word. Visit http://vibeapp.co/. login and share it to your friends.  I’m sure they would also appreciate to get to know about Vibe (That is what we have seen).

If you are not a Vibe user yet, just take a moment off, visit http://vibeapp.co/ and sign up now. You can start using Vibe right away and can make it free by telling your friends.

We are still taking baby steps. There are lots and lots more to come. We appreciate your support going forward as well. We are all ears to your feedbacks, feature requests, criticisms. You can write to us at hello@vibeapp.co.

Cheers,
Arjun Pillai
CEO, Team Vibe


5 important factors for success in Marketing

by hello@vibeapp.co
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Marketing department is the life blood of every business. A good Marketing team generates better revenue for the business. You have a good technology, better financial goals and good management teams but without an effective and efficient marketing team, everything else is useless in your business. Everyone is familiar with the 4P’s of marketing .Product, Place, Price and Promotion. Sellers everywhere give importance to understand Product, Place, Price and Promotion.

5 important factors for a success Marketing

Here are the 5 important factors for success in Marketing

1. Social Media

Social Media Marketing

Now social media is considered as an important element of marketing and sales. Effective Marketing has always been about engagement first, Continue Reading


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